I've been going to this dentist for about a year now and I am very happy with the service they provide. One thing I noticed the last time I was there, when i was sat in the waiting room, is how professional and courteous the reception staff are. Even though the phone is usually ringing (they are a busy dentist which is a great sign), they always deal with the customer at the reception before answering the phone. This is how it should be. The customer in front of you should have your attention, the caller can always call back. I was very impressed with the reception staff, they do a great job. The dentists are great too, Mark always explains things to me and offers advice and I don't feel nervous about going. Highly recommended.